Sales Associate, Part-Time - Santa Monica

Reformation • Santa Monica, CA

18h • Onsite

About The Position

The Sales Associate helps deliver Reformation’s customer experience and sustainability-focused brand story while working toward individual sales goals. The role involves engaging customers, building loyal client relationships, sharing product and sustainability knowledge, and helping maintain an inspiring, well-organized store environment. The associate reports to the Store Manager and works at least 20 hours per week over at least three days, including weekends. The schedule may include days, nights, weekends, and holidays as required by business needs.

Requirements

• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Availability to work a minimum of 20 hours per week.
• Availability to work a minimum of three days per week, including weekends.
• Ability to work a flexible schedule that may include days, nights, weekends, and holidays as required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist with client generation through customer engagement.
• Contribute to an in-store experience that surprises and delights customers.
• Deliver an excellent client experience with a customer-first mindset and build long-term client relationships.
• Act as a brand ambassador by embodying brand values, engaging customers with the brand, and sharing Reformation’s stories, particularly its sustainability focus.
• Maintain strong customer experience feedback and service evaluation scores, including NPS.
• Support inventory accuracy and controls in the store.
• Contribute to loss prevention across the business.
• Uphold the time and attendance policy.
• Ensure the selling floor consistently reflects brand and concept standards.
• Share product knowledge with genuine enthusiasm.
• Communicate product feedback based on customer feedback to help improve products and merchandising.
• Help maintain an inspiring store environment and ensure products are easily accessible.
• Reflect Reformation’s core values and culture in all work.
• Maintain a professional, healthy, and productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits for eligible employees.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts supported by employees.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities for growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed