Sales Associate, Part-Time - Santa Monica

Reformation • Santa Monica, CA

1d • $16 - $25 • Onsite

About The Position

Reformation is hiring a part-time Sales Associate in Santa Monica. The role focuses on meeting individual sales goals, creating an elevated customer experience, building long-term client relationships, and representing the brand’s values and sustainability mission. The Associate uses product knowledge and customer feedback to support sales, improve products and merchandising, and maintain an inviting, well-organized store environment. This position reports to the Store Manager and requires availability for at least 20 hours per week across at least three days, including weekends, with a flexible schedule that may include days, nights, weekends, and holidays as business needs require.

Requirements

• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• A driven approach to taking on new challenges, with self-motivation for work and career.
• Availability to work a minimum of 20 hours per week.
• Availability to work a minimum of three days per week, including weekends.
• Ability to work a flexible schedule that may include days, nights, weekends, and holidays if required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in generating clientele through customer engagement.
• Create an in-store experience that surprises and delights customers.
• Foster excellent customer experiences and build long-term, loyal client relationships with a customer-first mindset.
• Act as a brand ambassador by embodying brand values, engaging customers with the brand, and sharing Reformation’s stories, especially its sustainability work.
• Maintain excellent customer experience feedback and service evaluation scores through NPS.
• Support consistent inventory accuracy and controls in the store.
• Contribute to loss prevention in all areas of the business.
• Uphold the time and attendance policy.
• Ensure the selling floor reflects brand and concept standards.
• Share product knowledge with genuine enthusiasm.
• Communicate customer feedback about products to help improve products and merchandising.
• Help maintain an inspiring store environment where products are easily accessible.
• Understand and reflect Reformation’s core values and culture.
• Maintain a professional, healthy, and productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities to collaborate with colleagues around the world.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed