Sales Associate (Sur La Table)

CSC Generation•Orlando, FL

5d•Onsite

About The Position

As a Sales Associate at Sur La Table, you support the success of the retail store by inspiring customers throughout their culinary experience. You support daily operations, deliver the company’s customer-service standard, and help drive sales by sharing product knowledge. The role includes customer engagement, sales performance, team support, and store operations. This position requires availability for 12 to 16 hours per week, with a flexible schedule that may include nights, weekends, and holidays. Scheduled hours may differ based on business needs.

Requirements

Must be at least 18 years of age at the time of employment.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to four hours at a time.
Ability to move around the store, coach and direct associates, sell to customers, and retrieve merchandise from the stockroom or sales floor.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds.
Ability to ascend and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanners, and mouse.
Availability to work 12 to 16 hours per week, including nights, weekends, and holidays; scheduled hours may vary based on business needs.

Nice To Haves

One year of retail sales experience preferred.
Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
Stay current on products, participate in available training, and seek additional learning resources.
Engage customers, identify their needs, recommend relevant products or experiences, and support a customer-focused culture.
Maximize selling opportunities by identifying customer needs and offering relevant solutions.
Promote add-on sales and support events that increase store traffic and customer engagement.
Meet or exceed monthly sales goals and contribute to store revenue, with performance measured by individual sales volume, average transaction value, and customer conversion rates.
Collaborate with team members to maintain a positive, inclusive, high-performing store culture.
Support onboarding of new associates by sharing product knowledge and best practices.
Process sales, returns, and price checks accurately and efficiently using the POS system.
Assist with opening and closing procedures, floor replenishment, and visual merchandising standards.
Complete inventory transactions, including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
Follow wage and hour laws and accurately record time worked according to company policy.
Model and ensure effective communication and consistent observance of company policies and standard operating procedures.
Maintain regular and predictable attendance.