Sales Associate (Sur La Table)
About The Position
As a Sales Associate at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. You support daily operations, deliver the company’s #bestincenter customer experience standard, and help drive sales by sharing product knowledge. This role includes customer service and sales, team support, store operations, and compliance responsibilities. The position requires availability for 12 to 16 hours per week, with a flexible schedule that includes nights, weekends, and holidays; scheduled hours may differ based on business needs.
Requirements
- Must be at least 18 years old at the time of employment.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and providing exceptional customer experiences.
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 4 hours at a time; move about the store; retrieve and replenish merchandise; and grab, reach, push, pull, bend, stoop, kneel, and crouch.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend and descend ladders to retrieve or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse.
- Available to work 12 to 16 hours per week on a flexible schedule, including nights, weekends, and holidays; scheduled hours may differ based on business needs.
- Regular and predictable attendance.
Nice To Haves
- One year of retail sales experience preferred.
- Proficiency in Microsoft Office and retail management systems preferred.
Responsibilities
- Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- Maintain product expertise by staying current on products, engaging in available training, and seeking additional resources.
- Engage customers, identify their needs, recommend relevant products or experiences, and contribute to a customer-focused, Guest Obsessed culture.
- Maximize selling opportunities by identifying customer needs and offering relevant solutions.
- Promote add-on sales and support events that grow store traffic and customer engagement.
- Meet or exceed monthly sales goals and contribute to store revenue, with performance measured by individual sales volume, average transaction value, and customer conversion rates.
- Collaborate with team members to maintain a positive, inclusive, high-performing store culture.
- Support onboarding of new associates by sharing product knowledge and best practices.
- Process sales, returns, and price checks accurately and efficiently using the POS system.
- Assist with daily opening and closing procedures, floor replenishment, and visual merchandising standards.
- Complete inventory transactions, including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
- Adhere to wage and hour laws and accurately record time worked according to Sur La Table policy.
- Model and ensure effective communication and consistent adherence to Sur La Table policies and standard operating procedures.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
