Sales Associate - Hudson MA

L.L.Bean•Hudson, MA

4d•Onsite

About The Position

The Sales Associate, referred to in the posting as a temporary, part-time Sales Guide, works in L.L.Bean's outdoor gear and apparel departments at its retail store in The Shops at Highland Commons in Hudson, Massachusetts. The role provides personal, genuine customer service; supports sales and brand loyalty; maintains store presentation and operational standards; and collaborates with the team as business needs change. The position also promotes L.L.Bean programs and helps maintain a safe, inclusive, and welcoming environment.

Requirements

Passion for providing world-class customer service.
Friendly and outgoing communication style.
Proficiency with computer systems and ability to learn new technologies.
Adaptability and openness to change.
Availability to work varied hours, including nights, weekends, and holidays.
Genuine passion for the outdoors and participation in outdoor activities.
Ability to work collaboratively in a retail environment and serve customers and teams from a variety of backgrounds.

Responsibilities

Approach and assist multiple customers, providing personal and genuine service interactions.
Turn customer interactions into sales opportunities and build brand loyalty through exceptional service.
Work collaboratively and respectfully with team members and customers across a variety of differences.
Listen to customers, understand their needs, and resolve problems efficiently at the first point of contact.
Use point-of-sale systems, customer systems, and mobile devices to deliver seamless omnichannel service.
Promote L.L.Bean-sponsored programs, including Outdoor Discovery School and the L.L.Bean Mastercard program.
Maintain an organized store, uphold visual and merchandising standards, and support store operations.
Collaborate with the team to achieve results, foster a positive work environment, and adapt to changing business needs.
Follow safety policies and procedures and contribute to a safe and healthy workplace.