About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of the products in each store area or department, adherence to visual standards and company policies, and promotion of sales and special offers. As an ambassador for the organization and brand, the Sales Associate helps create a distinctive customer experience and acquire and retain customers. The position also supports day-to-day store operations and merchandise presentation.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including greeting customers as they enter and assisting multiple customers during busy periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to improve selling skills and track sales performance.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, following product knowledge guidance.
  • Meet or exceed sales targets and goals.
  • Communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store tech clinics.
  • Protect company assets and financial information by maintaining effective internal controls and reporting potential fraud risks.
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