Sales Associate

Express • Gainesville, TX

7d • Onsite

About The Position

PHOENIX Retail, LLC is seeking a Retail Sales Associate for Express. The Sales Associate provides a great in-store shopping experience for retail customers and assists with additional tasks such as stocking, cleaning, and folding merchandise. The role includes maintaining clean and organized store areas, following company safety policies and procedures, supporting product launches, processing transactions, resolving customer service issues, and promoting credit and loyalty programs. The store listed is The Oaks.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency using technology, including iPads and registers.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Meet physical requirements.
• Ability to interact with customers and provide customer service.
• Strong verbal and written communication skills, specifically with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company SOP.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service-related issues, determine a resolution or escalate them, and communicate issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining their benefits and encouraging customer participation.
• Assist with tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part-time associates may receive help obtaining individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED