Full Time - Sales Associate - Building Materials - Day
About The Position
As a Customer Service Associate in Building Materials, you help customers feel comfortable shopping at Lowe’s by providing friendly, professional service and assisting with their home improvement needs. You welcome customers, answer questions, help them locate and select products and services, and may occasionally load merchandise. You will spend much of your time listening to customers, answering questions, and organizing merchandise, with daily duties varying by department. Associates may cross-train in other store areas and prepare merchandise to meet customer needs, such as cutting and bundling wood or cutting drywall. The role may involve occasional travel to meetings, training, or neighboring stores, but does not require regular travel. Working conditions vary by location and may include indoor and outdoor environments, extreme temperatures, wet or humid conditions, wind or drafts, noise, and moving or shaking equipment. Lifting requirements vary; single lifts are limited to 75 pounds, team lifts are used minimally starting at 75 pounds or when needed, and powered equipment should be used as required with proper training or assistance.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
- Military or veteran background.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other store areas to help deliver customer service.
- Prepare merchandise in the department based on customer needs, such as cutting and bundling wood or cutting drywall.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
- Occasionally load merchandise.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
- Flexible schedules.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
