Sales Associate/Customer Service AM shift

Retail and Dining Positions•Mesa, AZ

3d•Onsite

About The Position

The Sales Associate is responsible for daily execution of the Mission Statement, including providing First Class Service to internal and external customers. The role may involve working on the sales floor or in a support environment and helps ensure customers have a positive shopping experience in a well-maintained, friendly setting. The Sales Associate provides personalized customer service, supports sales and promotional offers, handles customer transactions and operational processes, maintains store standards, and follows company procedures for safety, cash handling, and loss prevention. The position is based in a store or group of stores and may require varied shifts, including early mornings, evenings, weekends, and holidays.

Requirements

Demonstrated selling experience in a fast-paced, service-oriented retail setting.
High school diploma or equivalency required.
Ability to work various shifts in a 7/365 team-oriented environment.
Excellent customer service skills and ability to communicate effectively in English.
Self-starter able to prioritize and handle multiple tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Proficiency in reading, writing, and mathematics.
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and applicable FAA requirements.
Ability to perform computer work, lift up to 40 pounds, stand for long periods, and climb, lift, and bend.
Availability for early morning, evening, weekend, and holiday work.

Nice To Haves

Minimum one year of retail or customer service experience preferred.

Responsibilities

Greet, sell to, and thank customers, putting the customer first at all times.
Provide memorable, personalized customer service through needs analysis and product recommendations.
Offer customers promotional products and services.
Resolve customer service issues and escalate them as required.
Create and maintain good working relationships with fellow associates.
Maintain store appearance in accordance with visual merchandising, housekeeping, and maintenance standards.
Conduct customer transactions efficiently and accurately using the POS system.
Use a handheld device to process receiving, cycle counts, product returns, and transfers accurately.
Complete required process controls and paperwork accurately.
Follow company policies and procedures and maintain a safe working environment.
Follow Cash Handling and Loss Prevention Standard Operating Procedures.