Sales Associate, Jewelry

Brilliant Earth•Houston, TX

3h•$19 - $21•Onsite

About The Position

Brilliant Earth is hiring an in-person Sales Associate (Jewelry Consultant) in Houston, Texas. Jewelry Consultants provide an exceptional experience for customers and guide them through purchases across in-person and virtual appointments, phone, and live-chat channels. They help customers find suitable products from the company’s luxury jewelry line, create personalized experiences, and meet or exceed sales targets in a fast-paced environment. The targeted compensation budget is $19–$21 per hour and may be adjusted at the company’s discretion. The role includes a full-time schedule with weekend days and consistent weekly hours, with two consecutive days off. Consultants also support showroom operations, product security, customer follow-up, and cross-functional communication. The position advocates for Brilliant Earth’s mission to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.

Requirements

A passion for providing an exceptional customer experience and going above and beyond to help customers.
Drive to exceed sales goals and targets.
Attention to detail and a passion for process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, or by chat.
Ability to collaborate as a team player.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, creating personalized experiences.
Manage a high volume of sales leads by email, live chat, and phone to attain individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews and work with leaders to improve the customer experience and sales performance.
Enforce waiting-room policies to maintain a safe and pleasant experience and ensure product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company’s mission.

Benefits

Excellent training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of PTO accrued in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.