Sales Associate

Express • Knoxville, TN

7d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident and effortless style through its stores and online channels. The Sales Associate at the West Town store helps provide a great in-store shopping experience and assists with tasks such as stocking, cleaning and folding merchandise.

The role involves maintaining clean, organized and safe customer and back-of-house areas; following company policies and procedures; and assisting with product-launch changes according to company standard operating procedures. Sales Associates deliver the customer experience, process transactions accurately and efficiently, resolve or escalate customer service issues, and explain credit and loyalty programs to encourage participation. Other essential functions may be assigned by a supervisor.

Requirements

• High school education or equivalent.
• At least six months of relevant job experience; the posting lists 0–2 years of relevant experience.
• Proficient in using technology, including iPads and registers.
• Meet the defined availability criteria, including nights, weekends and non-business hours.
• Meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team and associates.
• Demonstrated collaboration skills and ability to work well within a team.
• Applicants must be currently authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product-launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine a resolution or escalate as needed, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customer participation.
• Assist with stocking, cleaning and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED