Full Time - Sales Associate - Building Materials - Closing

Lowe's Home Centers•Milwaukie, OR

2d•Onsite

About The Position

As a Customer Service Associate in Building Materials at Lowe’s, you provide friendly, professional service and help customers find products and services for their home improvement projects. You welcome customers, listen to their needs, answer questions, help them locate and select merchandise, and guide them through shopping or checkout. You may occasionally load merchandise and prepare products for customer needs, such as cutting and bundling wood or cutting drywall. The role also involves organizing and replenishing merchandise, processing orders and deliveries accurately, and cross-training in other store areas. This is a closing role; the posting does not specify exact work hours. Associates may work in different store departments depending on hiring needs and skillsets. Work conditions can include indoor and outdoor environments, changing or extreme weather, noise, and moving or shaking objects and equipment. The position requires physical activity, including prolonged standing or sitting and lifting merchandise. Lowe’s provides health insurance options, tuition assistance, a company-matching 401(k), an optional Employee Stock Purchase Program, an associate discount, and access to its Track to the Trades program, subject to benefit eligibility.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate, handle, and select merchandise.
Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other store areas to support customer service.
Prepare merchandise based on customer needs, including cutting and bundling wood or cutting drywall, as applicable.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.