Sales Associate

Express • West Covina, CA

4d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate provides an excellent in-store shopping experience for retail customers and helps with stocking, cleaning, folding merchandise, and other store tasks. The role includes maintaining an orderly and inviting store, following safety policies, supporting product launches, processing transactions, resolving customer service issues, and promoting credit and loyalty programs. The position requires at least six months of relevant experience, proficiency with technology such as iPads and registers, availability that includes nights and weekends, and the ability to meet physical requirements. The posting lists a pay range of $16.90–$24.00 per hour. Applicants must already be authorized to work full-time in the United States; visa sponsorship is not offered.

Requirements

• High school diploma or equivalent.
• At least six months of relevant job experience; the posting states 0–2 years of relevant experience.
• Proficiency using technology, including iPads and registers.
• Availability meeting defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Must be currently authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customer participation.
• Assist with stocking, cleaning, folding merchandise, and other tasks as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED