Sales Associate - Part Time

The Aubuchon Company•Ipswich, MA

7d•$17 - $22

About The Position

The Sales Associate helps customers with home improvement projects by providing expert advice, building customer relationships, and creating an exceptional shopping experience. The role includes greeting customers, understanding their needs, recommending products and complementary items, and answering product questions. Associates use Theatro communication technology and the POS system, promote loyalty programs and store events, fulfill online orders, and help maintain inventory and store presentation. The position also involves hands-on services such as propane filling, key cutting, glass cutting, screen repair, and cutting chain, wire, and rope. Associates may operate forklifts and powered material-handling equipment, assemble products, and complete required safety training and certifications. The role requires following company policies and safety regulations, reporting hazards, and supporting Aubuchon’s Core Values. The posting lists starting pay of $17.00 to $22.00 per hour, depending on experience.

Requirements

High school diploma or equivalent preferred.
Must be at least 18 years old.
Strong interpersonal and communication skills with a customer-first approach.
Organizational and problem-solving skills.
Basic math skills for transactions, inventory management, and project estimates.
Ability to operate tools and machinery, including key-cutting machines, material-handling equipment, and forklifts.
Willingness to complete forklift and propane certification within 90 days of hire.
Positive, professional, and approachable demeanor.
Flexibility to work weekends and adapt to business needs.
Must be able to lift up to 50 lbs.; frequent lifting and carrying of up to 25 lbs.
Ability to stand, walk, bend, twist, push, and reach throughout shifts.
Must be comfortable working in an animal-friendly environment; accommodations available upon request.

Nice To Haves

Prior retail or hardware experience is highly desirable.

Responsibilities

Provide world-class customer service and help customers throughout their shopping experience.
Greet customers, understand their needs, and guide them to appropriate solutions.
Recommend products and complementary items, explaining their features and applications.
Use Theatro communication technology to stay connected with the team.
Promote the loyalty program, in-store events, and monthly promotions.
Encourage customers to share feedback through Google reviews or other company-approved platforms.
Process sales and returns accurately using the POS system.
Maintain clean, organized, and safe aisles, shelves, and cashier stations.
Monitor inventory and communicate restocking needs to management.
Fulfill online orders promptly and accurately for in-store and curbside pickup.
Develop expertise in assigned departments and related categories to help customers with specific projects.
Perform hands-on services, including filling propane, key cutting, glass cutting, screen repair, and cutting chain, wire, and rope.
Operate forklifts and powered material-handling equipment safely for stocking and inventory movement.
Address technical and product-related inquiries, escalating complex questions as needed.
Assemble products for in-store displays and customer orders.
Complete required safety training and certifications, including forklift operation.
Report hazards or unsafe conditions immediately to the Leader on Duty.
Follow company policies, safety regulations, and Aubuchon’s Core Values.