About The Position

The Sales Associate is responsible for providing quality customer service and driving product sales. The role requires knowledge of the store’s product areas and departments, adherence to company policies and visual standards, and promotion of sales and merchandise. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience to help acquire and retain customers.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide exceptional customer service, including assisting customers as they enter the store and helping multiple customers during peak periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards outlined in manuals and company communications.
  • Assist with daily store operations, including work lists, cleanup, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, applying guidance from the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store tech clinics.
  • Protect company assets and financial information by following internal controls and reporting potential fraud risks.
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