Sales Associate (Part-Time) - Dallas
About The Position
Cartier is seeking a Sales Associate to represent the Maison, achieve and exceed sales targets, develop a client portfolio, and deliver a distinctive client experience across all touchpoints. The role also contributes to daily boutique operations and upholds Cartier’s standards and image. The Sales Associate provides exceptional service before, during, and after sales; adapts to clients’ needs; supports after-sales clients; and stays current on industry and competitor developments. The position involves cultivating client relationships, recording client information for follow-up, resolving concerns, and supporting in-store and offsite events. Daily duties also include boutique setup and breakdown, merchandising, inventory activities, and special projects. This is a part-time position in Dallas. The associate must consistently work Saturday and Sunday as well as one weekday, be available for retail hours and travel for trainings and events. The expected hourly range is $26–$28, with commission and overtime eligibility.
Requirements
- Two to five years of previous experience in luxury retail.
- Must consistently be able to work Saturday and Sunday in addition to one weekday.
- Must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.
- Ability to work in a fast-paced retail store environment.
- Computer and internet proficiency.
- MS Office experience.
- Excellent interpersonal and communication skills.
- Strong understanding of customer service needs and internal and external customer priorities.
- Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
- Professional demeanor and ability to uphold Cartier’s image as a Brand Ambassador.
- Self-starter with a team-player approach.
Nice To Haves
- College degree preferred.
- SAP knowledge preferred.
- Additional language skills are a plus.
- General knowledge of timepiece movements is preferred.
Responsibilities
- Consistently achieve or exceed monthly sales targets set by management.
- Provide outstanding customer service, including greeting and acknowledging customers, maintaining product knowledge, and assisting clients before, during, and after sales.
- Adapt the sales approach to client needs and motivations, negotiate, and handle objections.
- Assist after-sales clients in accordance with Maison values and provide recommendations to support an exceptional client experience.
- Remain current on industry news and competitors.
- Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
- Work with management to develop plans for clients and prospects, and accurately capture client data for follow-up and relationship building.
- Resolve client issues and concerns appropriately and escalate them to management when needed.
- Support and participate in in-store and offsite events and networking.
- Comply with Group, Maison, and boutique security and operational policies and procedures.
- Assist with daily boutique setup and breakdown, and communicate maintenance issues.
- Assist with merchandising and daily maintenance of displays and back-stock.
- Participate in daily and annual inventories and cycle counts in preparation for audits.
- Assist with special projects, including price changes and back-office responsibilities.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Life insurance and disability benefits.
- 401(k) with employer match.
- Paid time off.
- Access to an employee assistance program.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
