Sales Associate, Discovery Shop

American Cancer Society•Northridge, CA

About The Position

The Sales Associate supports the daily operations of an American Cancer Society Discovery Shop, a retail resale store. Reporting to the Manager, Discovery Shop, the role helps grow revenue and provide an exceptional customer experience while upholding the Society’s values and mission. The position assists customers and donors, operates the point-of-sale system, maintains merchandise and displays, processes donations, and completes tasks assigned by the Store Manager. It also provides direction to volunteers, particularly when shop leadership is absent, and may oversee the complete store in the absence of management. The role supports promotional and strategic initiatives, the Discovery Rewards loyalty program, revenue and net income goals, and assigned social media and marketing campaigns. Employees communicate the American Cancer Society’s mission and information about its toll-free number and direct community services. The work involves frequent walking and standing, occasional sitting, and often bending, lifting, and moving items weighing up to 25 pounds. Occasional, infrequent travel may be required for store visits, team or regional meetings, and local donation pickups. The employee may be exposed to prevailing weather conditions; noise is usually moderate.

Requirements

High school diploma or equivalent.
Two years of prior retail or service experience.
Excellent communication and customer service skills.
Ability to multitask in a fast-paced retail environment.
Operational ability with Microsoft Office Suite, including Word, Teams, Excel, and Outlook.
Ability to learn and use retail software, including point-of-sale and reporting tools.
Ability to frequently walk and stand, occasionally sit, and often bend, lift, and move up to 25 pounds.
Required vision abilities include close, color, peripheral, and depth vision, and the ability to focus; the role also requires using hands to handle objects, tools, or controls, reaching, balancing, bending, talking, and hearing.

Nice To Haves

Some college coursework, including basic business, mathematics, and economics courses.
Some leadership experience, such as key holder, lead, or above.
Valid driver’s license.
Ability to assist with local donation pickups as appropriate.

Responsibilities

Support daily store operations by cleaning and processing merchandise, creating displays, restocking shelves, assisting at the register, organizing sales floors and fitting rooms, following opening and closing procedures, and performing routine cleaning.
Oversee the complete store in the absence of management.
Receive donations, assist with unloading items from donor vehicles, place donations in designated areas, issue receipts, and process donations according to organizational procedures.
Provide customer service by greeting customers, helping them navigate the store, facilitating sales, ensuring accurate point-of-sale transactions, and helping carry purchases to vehicles when needed.
Support strategic initiatives, the Discovery Rewards loyalty program, promotional events, and budgeting guidelines to help meet or exceed annual revenue and net income goals.
Support the Store Manager with social media content and assigned marketing campaigns.
Communicate the American Cancer Society’s mission, toll-free number, and information about its direct services to customers and donors.
Provide direction to volunteers, particularly when shop leadership is absent.