Sales Associate, Discovery Shop

American Cancer Society•Bettendorf, IA

16h•Onsite

About The Position

The Sales Associate supports daily operations at the American Cancer Society’s Discovery Shop in Bettendorf, Iowa. Reporting to the Manager, Discovery Shop, this role helps grow revenue and deliver an exceptional customer experience by assisting customers and donors, operating the point-of-sale system, maintaining attractive and organized merchandise displays, processing donations, and completing tasks assigned by the Store Manager. The Associate provides direction and support to volunteers, particularly when shop leadership is absent, and serves as a role model while fostering a positive, customer-focused atmosphere aligned with the American Cancer Society’s mission. The position is 20–24 hours per week, with a flexible schedule and some weekend availability required. It involves occasional, infrequent travel for store visits, team or regional meetings, and local donation pickup as appropriate.

Requirements

High school diploma or equivalent.
Two years of prior retail or service experience.
Excellent communication and customer service skills.
Ability to multitask in a fast-paced retail environment.
Operational ability with Microsoft Office Suite, including Word, Teams, Excel, and Outlook.
Ability to learn and use retail software such as point-of-sale and reporting tools.
Ability to frequently walk and stand, occasionally sit, and often bend, lift, and move items weighing up to 25 pounds.
Ability to meet the stated vision, manual dexterity, reaching, balance, bending, speaking, and hearing requirements.
Availability for a flexible schedule, including some weekends.
Meet vaccine requirements imposed by government agencies for those working with the public.

Nice To Haves

Some college coursework, including basic courses in business, mathematics, and economics.
Some leadership experience, such as key holder or lead experience.
Valid driver’s license.
Ability to travel occasionally for store visits, team or regional meetings, and local donation pickup as appropriate.

Responsibilities

Support daily store operations by cleaning and processing merchandise, creating displays, restocking shelves, assisting at the register, organizing sales floors and fitting rooms, following opening and closing procedures, and performing routine cleaning.
Oversee the store in the absence of management.
Receive donations, assist with unloading items from donor vehicles, place donations in designated areas, issue receipts, and process donations according to organizational procedures.
Welcome and assist customers, help them navigate the sales floor, facilitate purchases, complete accurate point-of-sale transactions, and provide carry-out assistance when needed.
Support strategic initiatives, the Discovery Rewards loyalty program, promotional events, and budgeting guidelines to help achieve revenue and net income goals.
Support the store manager with social media content and other assigned marketing campaigns.
Communicate the American Cancer Society’s mission, toll-free number, and direct community services to customers and donors.
Provide direction and support to volunteers, particularly when shop leadership is absent.