Sales Associate, Discovery Shop

American Cancer Society•Redlands, CA

About The Position

The Sales Associate supports the daily operations of an American Cancer Society Discovery Shop, contributing to revenue growth and an exceptional customer experience. The role assists customers and donors, operates the point-of-sale system, maintains appealing and accurate merchandise displays, supports donation intake, and completes tasks assigned by the Store Manager. The Sales Associate provides direction to volunteers, particularly when shop leadership is absent, and serves as a role model while helping maintain a positive, customer-focused atmosphere consistent with the American Cancer Society’s mission. Responsibilities include supporting store operations and, when management is absent, overseeing the complete store; receiving and processing donations; providing customer service and accurate sales transactions; supporting loyalty-program and promotional initiatives; assisting with social media and marketing; and communicating the American Cancer Society’s mission and community services to customers and donors. The position involves occasional, infrequent travel for store visits, team or regional meetings, and local donation pickup as appropriate. Work includes frequent walking and standing, occasional sitting, and often bending, lifting, and moving items up to 25 pounds. The employee may be exposed to prevailing weather conditions, and the work environment is usually moderately noisy.

Requirements

High school diploma or equivalent.
Two years of prior retail or service experience.
Excellent communication and customer service skills.
Ability to multitask in a fast-paced retail environment.
Operational ability with Microsoft Office Suite, including Word, Teams, Excel, and Outlook.
Ability to learn and use retail software, including point-of-sale and reporting tools.
Frequent walking and standing; occasional sitting; often bending, lifting, and moving items up to 25 pounds.
Ability to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; bend; talk; and hear.
Required vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to focus.

Nice To Haves

Some college coursework, including basic courses in business, mathematics, and economics.
Some leadership experience, such as key holder or lead experience.
Valid driver’s license.
Travel may include local donation pickup as appropriate.

Responsibilities

Support daily store operations, including cleaning and processing merchandise, creating displays, restocking shelves, assisting at the register, organizing sales floors and fitting rooms, following opening and closing procedures, and performing routine cleaning.
Provide complete store oversight in the absence of management.
Receive donations, help unload items from donor vehicles, place donations in designated areas, issue receipts, and process donations according to organizational procedures.
Welcome and assist customers, help them navigate the sales floor, facilitate merchandise sales, process accurate point-of-sale transactions, and provide carry-out assistance to vehicles when needed.
Support strategic initiatives, the Discovery Rewards loyalty program, promotional events, and budgeting guidelines to help achieve annual revenue and net income goals.
Support the Store Manager in creating social media content and other assigned marketing campaigns.
Communicate the American Cancer Society’s mission, toll-free number, and information about its direct community services to customers and donors.
Provide direction to volunteers, particularly when shop leadership is absent.