About The Position

The Sales Associate is a customer-facing role in Lowe’s Building Materials department. The associate welcomes customers, helps them find and select products and services for home improvement projects, answers questions, handles merchandise, and supports a positive shopping experience. The work is primarily focused on listening to customers, providing assistance, and organizing merchandise, with daily tasks varying by department needs. Associates may occasionally load merchandise, replenish shelves, process orders and deliveries, and prepare merchandise to meet customer needs. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work conditions may include indoor and outdoor environments, varying climates, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines and use powered equipment as required, with proper training or assistance.

Requirements

  • At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • At least 6 months of experience using common retail technology, such as smartphones and tablets.
  • Ability to read, write, and perform basic arithmetic, including addition and subtraction.
  • Ability to perform duties that may require prolonged standing, sitting, and other necessary activities.
  • Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

  • At least 6 months of retail and/or customer service experience.
  • Bilingual skills.
  • Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

  • Welcome customers, answer questions, and provide friendly, professional customer service.
  • Help customers locate and handle merchandise.
  • Down stock merchandise by identifying empty shelf areas and replenishing supplies.
  • Process orders and deliveries accurately so customers receive merchandise as expected and on time.
  • Cross-functionally train in other store areas to help deliver customer service.
  • Prepare department merchandise according to customer needs, such as cutting and bundling wood or cutting drywall.
  • Guide customers through shopping or checkout.
  • Complete other duties as assigned.

Benefits

  • Multiple health insurance options.
  • Tuition assistance program.
  • Company-matching 401(k).
  • Optional Employee Stock Purchase Program.
  • 10% associate discount.
  • Track to the Trades program.
  • Flexible schedules.
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