Full Time - Sales Associate - Tools - Day
About The Position
The Sales Associate works in the Tools department, welcoming customers and helping them find products and services for home improvement projects. The role combines customer service with merchandise assistance, including helping customers locate and select products, occasionally loading merchandise, replenishing shelves, and ensuring orders and deliveries are handled accurately. Associates may also prepare merchandise to meet customer needs, guide customers through shopping or checkout, and cross-train in other store areas. Duties may vary by department and store needs. The role may involve working indoors and outdoors in changing weather conditions, exposure to noise and moving equipment, and physical activities such as prolonged standing or sitting and lifting. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the role.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines that limit single lifts to 75 pounds; use team lifts minimally starting at 75 pounds or when needed, and use powered equipment as required with proper training or assistance.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, handle, and select merchandise.
- Replenish merchandise by identifying empty shelf areas and down-stocking products.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to support customer service.
- Prepare merchandise based on customer needs, such as cutting or threading materials or mixing paint.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Tuition assistance and education support programs
- 401(k) retirement account with company match
- Employee Stock Purchase Plan
- 10% associate discount and broader discount platform
- Paid time off, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- Life and disability insurance
- Employee Assistance Program, including work/life services and no-cost counseling
- Trade skills scholarships and learning and development opportunities
- Maternity and parental leave
- Adoption assistance
- Business Travel Accident insurance
- Potential annual bonuses, deferred compensation plan, and grant awards, subject to eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
