Full Time - Sales Associate - Tools - Day
About The Position
As a Customer Service Associate in the Tools department, you welcome customers to Lowe’s and help them find products and services for their home improvement needs. You listen to customers, answer questions, help them locate and select merchandise, and ensure their needs are met. The role also includes organizing and replenishing merchandise, processing orders and deliveries, occasionally loading merchandise, and preparing products based on customer needs. Associates may be cross-trained in other store areas and perform additional duties as assigned. Work may involve indoor and outdoor conditions, variable climates, noise, and moving equipment or objects. Occasional travel to meetings, training, or neighboring stores may be needed, though regular travel is not required.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities needed to perform the job.
- Ability to lift 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate and handle merchandise.
- Replenish shelves by identifying empty areas and down-stocking merchandise.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-train in other areas of the store to support customer service.
- Prepare merchandise for customers, such as cutting or bundling materials or performing department-related preparation tasks.
- Guide customers through shopping or checkout.
- Perform other duties as assigned.
Benefits
- Multiple health insurance options
- Tuition assistance
- Company-matching 401(k)
- Optional Employee Stock Purchase Program
- 10% Associate Discount
- Track to the Trades program
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
