Full Time - Sales Associate - Tools - Day
About The Position
As a Customer Service Associate in the Tools department, you provide friendly, professional service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, assist with locating and handling merchandise, and help customers through shopping or checkout. The role also involves replenishing shelf stock, processing orders and deliveries accurately, preparing merchandise based on customer needs, and cross-training in other store areas. Duties may vary by department and may include occasional merchandise loading. The role requires using a computer and common retail technology, reading, writing, and basic arithmetic, and performing duties that may involve prolonged standing, sitting, and other activities. Physical duties include lifting at least 25 pounds, with lifting procedures and equipment use governed by safety guidelines. Work may take place indoors or outdoors in varying weather and climate conditions, with possible exposure to noise and moving or shaking objects and equipment. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
- Use powered equipment as required, with proper training or help from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Replenish merchandise by identifying empty shelf areas and restocking them.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other store areas to help provide customer service.
- Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
- Competitive pay.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
