Part-Time Sales Associate, Discovery Shop (Weekends)

American Cancer Society•Novato, CA

2d•Onsite

About The Position

The American Cancer Society is seeking a Part-Time Sales Associate for their Discovery Shop. This role supports the daily operations of a retail resale store, contributing to revenue growth and ensuring an exceptional customer experience. The Sales Associate will assist customers and donors, operate the point-of-sale (POS) system, maintain inventory and displays, assist with donation intake, and complete tasks assigned by the Store Manager. This position also provides direction to volunteers, especially in the absence of management, and serves as a role model. The role upholds the values and mission of the American Cancer Society while fostering a positive, customer-focused atmosphere.

Requirements

Minimum High School Diploma or Equivalent.
2 years prior retail/service experience.
Excellent communication and customer service skills.
Ability to multitask in a fast-paced retail environment.
Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook).
Ability to learn and utilize retail software such as Point of Sale and reporting tools.
Availability on Saturdays and Sundays, approximately 9:30 AM–6:30 PM.
Vaccine Requirement: As required by government agencies for those working with the public.

Nice To Haves

Some college, including basic courses in business, mathematics, and economics is a plus.
Some leadership experience a plus (i.e. key holder, lead or above).
Valid driver’s license not required but is a plus.

Responsibilities

Provide support for daily store operations, including cleaning and processing merchandise, setting up visually appealing displays, restocking shelves, assisting at the register, maintaining organized sales floors and fitting rooms, following opening/closing procedures, and performing routine cleaning tasks to ensure a welcoming shopping environment.
In the absence of management, responsible for complete store oversight.
Provide comprehensive donor support by receiving donations, assisting with unloading items from donor vehicles, placing donations in designated areas, issuing donation receipts, and accurately processing each donation in accordance with organizational procedures.
Deliver exceptional customer service by providing welcome greetings, assisting with floor navigation, facilitating merchandise sales, ensuring accurate point-of-sale transactions, and offering carry-out support to customers' vehicles when needed.
Support the execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals.
Support the store manager in creating social media content and other marketing campaigns assigned.
Communicate to customers and donors, the mission of the American Cancer Society, toll free number and provide information about its direct services to the community.