Part-Time Sales Associate, Discovery Shop (Sunday–Tuesday)

American Chemical Society•Los Angeles, CA

7d•Onsite

About The Position

The American Cancer Society is seeking a Part-Time Sales Associate for their Discovery Shop. This role supports the daily operations of a retail resale store, contributing to revenue growth and ensuring an exceptional customer experience. The Sales Associate will assist customers and donors, operate the point-of-sale (POS) system, maintain inventory and displays, assist with donation intake, and provide direction to volunteers. This is a highly active, hands-on position in a busy retail environment, requiring the candidate to be proactive, adaptable, and comfortable multitasking. The position emphasizes supporting the mission of the American Cancer Society and fostering a positive, customer-focused atmosphere.

Requirements

High School Diploma or Equivalent
2 years prior retail/service experience.
Some leadership experience a plus (i.e. key holder, lead or above.)
Customer service, hospitality, nonprofit, volunteer-support, or other fast-paced service experience may provide relevant transferable skills for this role.
Valid driver’s license not required but is a plus.
As required by government agencies for those working with the public (Vaccine Requirement).
Excellent communication and customer service skills.
Ability to multitask in a fast-paced retail environment.
Ability to work proactively and independently while supporting the needs of customers, donors, volunteers, and store leadership.
Ability to build positive working relationships with volunteers and provide guidance and support as needed.
Adaptability, coachability, and willingness to learn new processes and adjust to changing store needs.
Strong organizational skills and ability to balance multiple priorities.
Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook).
Ability to learn and utilize retail software such as Point of Sale and reporting tools.
Ability to consistently meet the current Sunday through Tuesday scheduling need and provide additional flexibility when possible.

Nice To Haves

Some college, including basic courses in business, mathematics, and economics is a plus.
Valid driver’s license
Some leadership experience (i.e. key holder, lead or above.)

Responsibilities

Provide support for daily store operations, including cleaning and processing merchandise, setting up visually appealing displays, restocking shelves, assisting at the register, maintaining organized sales floors and fitting rooms, following opening/closing procedures, and performing routine cleaning tasks.
In the absence of management, responsible for complete store oversight.
Provide comprehensive donor support by receiving donations, assisting with unloading items from donor vehicles, placing donations in designated areas, issuing donation receipts, and accurately processing each donation.
Deliver exceptional customer service by providing welcome greetings, assisting with floor navigation, facilitating merchandise sales, ensuring accurate point-of-sale transactions, and offering carry-out support.
Support the execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals.
Support the store manager in creating social media content and other marketing campaigns.
Communicate to customers and donors the mission of the American Cancer Society, toll-free number, and provide information about its direct services to the community.
Provide direction to volunteers, particularly in the absence of shop leadership.