Sales Associate

Petco • Normal, IL

7d • Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced retail environment.

The position is performed in a Pet Care Center retail environment and involves active engagement on the sales floor, customer assistance, and cashiering. It requires frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. The associate must work near animals and may be exposed to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.

Petco describes its work as purpose-driven, focused on improving the lives of pets and people and supporting the pet-human bond. The company offers a welcoming and inclusive team environment, opportunities to learn and explore career paths, and a fast-paced role where each day may be different.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• Previous retail or customer service experience is preferred but not required.

Nice To Haves

• Previous retail or customer service experience.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet care information so customers can make informed choices.
• Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
• Greet customers and provide friendly, courteous, knowledgeable, helpful, and solution-focused service.
• Create positive shopping experiences that build customer trust and loyalty.
• Collaborate with and support teammates.
• Help customers select products and services that meet their pets’ needs; educate customers about products, services, and promotions.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Support store sales and service goals.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
• Follow company policies, procedures, and safety standards.
• Perform additional tasks and responsibilities as assigned.

Benefits

• The posting refers readers to Petco Total Rewards information, including health and financial benefits, 401K, incentives, and PTO.
• Welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed