About The Position

The Sales Associate is responsible for providing quality customer service and driving product sales. This role requires knowledge of each product area or department in the store, promoting sales and promotions, and upholding the policies, procedures, and standards in the visual manual. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience to acquire and retain customers. The role focuses on outstanding customer service and merchandise promotion.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to manage multiple tasks precisely.
  • Team player with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide exceptional customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards in applicable manuals and communications.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, following guidance in the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks.
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