About The Position

The Sales Associate works as a Customer Service Associate in the Inside Lawn & Garden department at Lowe’s. The role welcomes customers, helps them find products and services for home improvement needs, and provides friendly, professional service. Associates answer questions, assist with product selection and handling, organize and replenish merchandise, process orders and deliveries, and may occasionally load merchandise. Daily responsibilities vary by department and may include preparing merchandise to meet customer needs, guiding customers through shopping or checkout, and cross-training in other store areas. The position may involve working indoors and outdoors in varying weather and climate conditions, exposure to noise and moving equipment, and lifting merchandise in accordance with safety guidelines. Regular travel is not required, though occasional travel to meetings, training, or nearby stores may be needed.

Requirements

  • At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • At least 6 months of experience using common retail technology, such as smartphones and tablets.
  • Ability to read, write, and perform basic arithmetic, including addition and subtraction.
  • Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
  • Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
  • Follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
  • Use powered equipment as required, with proper training or help from a trained coworker.

Nice To Haves

  • At least 6 months of retail and/or customer service experience.
  • Bilingual skills.
  • Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

  • Welcome customers, answer questions, and provide friendly, professional customer service.
  • Help customers locate, select, and handle merchandise.
  • Down stock merchandise by identifying empty shelf areas and replenishing supplies.
  • Process orders and deliveries accurately and on time.
  • Cross-train in other store areas to help provide customer service.
  • Prepare department merchandise to meet customer needs.
  • Guide customers through shopping or checkout.
  • Occasionally load merchandise.
  • Complete other duties as assigned.

Benefits

  • Multiple health insurance options.
  • Tuition assistance program.
  • Company-matching 401(k).
  • Optional Employee Stock Purchase Program.
  • 10% Associate Discount.
  • Track to the Trades program.
  • Competitive pay.
  • Flexible schedules.
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