Sales Associate

Express • Gretna, NE

7d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident and effortless styles for work, everyday wear and special occasions. The Sales Associate provides an excellent in-store shopping experience while assisting with tasks such as stocking, cleaning and folding merchandise. The role includes maintaining an orderly, safe and inviting store; supporting product launches; serving customers; processing transactions; resolving service issues; and promoting credit and loyalty programs. The position is at the Nebraska Crossings store.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; 0–2 years listed.
• Proficiency with technology, including iPads and registers.
• Availability meeting defined criteria, including nights, weekends and non-business hours.
• Ability to meet the physical requirements of the role.
• Ability to interact with customers and provide customer service.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team and associates.
• Demonstrated ability to collaborate and work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room and stock room to keep the store safe and inviting.
• Follow company policies and procedures to protect the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate when needed, and communicate issues and resolutions to Store Management.
• Explain credit and loyalty program benefits and encourage customer participation.
• Perform other essential functions as directed by a supervisor.
• Assist with stocking, cleaning and folding merchandise.

Benefits

• Medical, pharmacy, dental and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED