Sales Associate

Petco • Novato, CA

7d • Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find appropriate products and solutions while creating a welcoming, safe, and engaging environment. The role involves customer service and sales, cashiering, stocking and merchandising, maintaining store standards, and supporting the safe care of animals. It is suited to someone who enjoys helping others, learning about pet care, and contributing to a team in a fast-paced retail environment.

The position is performed in a Pet Care Center retail environment with active engagement on the sales floor. It requires flexible availability during store operating hours, including evenings, weekends, and holidays. Employees work near animals and may be exposed to animal dander, odors, noises, and cleaning chemicals. Reasonable accommodation may be made for qualified individuals with disabilities to perform the role’s essential functions.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
• Greet customers and provide friendly, courteous, knowledgeable, and solution-focused service.
• Help customers select products and services that meet their pets’ needs; educate them about products, services, and promotions.
• Create positive shopping experiences that build trust and customer loyalty.
• Support store sales and service goals.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
• Collaborate with teammates and follow company policies, procedures, and safety standards.
• Perform additional tasks and responsibilities as assigned.

Benefits

• The posting refers to Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO; specific eligibility and terms are not provided.
• Purpose-driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed