About The Position

The Sales Associate provides customers with a distinctive shopping experience through excellent service, effective selling techniques, and detailed product knowledge in a fast-paced specialty retail environment. The role supports sales goals, assists customers with specialized services and transactions, contributes to merchandise presentation, and helps maintain the store and stockroom. This is a part-time holiday position with night and weekend availability needs in the Pottery Barn Outlet in Rehoboth Beach, Delaware.

Requirements

  • 1–2 years of customer service and retail sales experience; specialty retail experience preferred but not required.
  • Ability to work effectively in a team and independently, and manage time.
  • Ability to prioritize and handle multiple tasks simultaneously.
  • Part-Time Flex associates must be available for at least two regularly scheduled weekend shifts (Friday, Saturday, and/or Sunday) and two weekday shifts (Monday through Thursday). Weekend availability must cover two separate days.
  • Availability beyond the minimum schedule is required to be scheduled for 20 or more hours weekly, based on business needs.
  • Ability to remain mobile on the sales floor for extended periods.
  • Ability to operate a POS system.
  • Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.

Nice To Haves

  • High school diploma or equivalent preferred.
  • Specialty retail experience preferred.
  • Ability to exceed sales goals and close sales.
  • Entrepreneurial mindset and ability to think creatively.
  • Ability to ask customers questions to understand their cooking style and needs, and connect them with suitable products.
  • Comfort working toward clearly defined daily sales goals and metrics.

Responsibilities

  • Provide sincere, friendly, energetic customer service in accordance with World-Class service standards.
  • Achieve established sales and contest goals and maintain knowledge of current sales and promotions.
  • Assist customers with gift wrap, gift registry, merchandise location, catalog and special orders, back orders, charge sends, courier deliveries, and furniture orders.
  • Use effective selling techniques to build multiple sales and increase productivity.
  • Demonstrate comprehensive product knowledge, including product features and benefits.
  • Accurately and efficiently process register transactions, including sales, returns, and exchanges.
  • Assist with visual merchandise presentation, signage, and lighting.
  • Maintain store cleanliness and upkeep, and straighten, clean, and help maintain the stockroom as needed.
  • Process, ticket, and restock merchandise as needed.
  • Perform other duties assigned by management and comply with Company policies and procedures.

Benefits

  • Discount on Williams-Sonoma, Inc. brands.
  • 401(k) plan and other investment opportunities.
  • Wellness program supporting physical, financial, and emotional health.
  • Paid vacations and holidays for full-time associates.
  • Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
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