Sales Associate

Raymour & Flanigan Furniture and Mattresses•West Springfield, MA

7d•$65,000 - $100,000

About The Position

At Raymour & Flanigan, the company emphasizes supporting and developing its people so they can provide strong customer service. The Sales Consultant role helps customers select furniture for their homes through consultative selling, customer engagement, and needs assessment. The associate creates personalized buying experiences that support customer satisfaction and sales conversion. The role involves building a customer base by engaging with new and existing customers, prospecting, generating leads, and managing ongoing customer relationships. The associate also identifies appropriate opportunities for upselling and cross-selling. Success requires building trust, delivering excellent service, and consistently working toward goals in a fast-paced, team-oriented environment. The position offers unlimited earning potential, with stated annual earnings of $65,000–$100,000, and a performance-based $5,000 sign-on bonus. The company also offers health benefits, a 401(k) with company match, discretionary profit sharing, PTO, paid training, career advancement opportunities, and a supportive team culture. Candidates must be authorized to work in the United States without current or future visa sponsorship. The company states that employment decisions are based on merit, qualifications, experience, ability, and performance, and that it does not discriminate on legally protected grounds.

Requirements

Passion for customer service and creating a great customer experience.
Strong listening skills and a consultative approach.
Experience connecting with customers through retail, hospitality, service, sales, teaching, or other people-focused work.
Confidence guiding customer decisions, closing sales, navigating conversations, and responding to objections helpfully and respectfully.
Interest or experience in building relationships that drive repeat business.
Comfort working toward sales quotas, KPIs, or other performance metrics.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
Comfort with technology and learning new tools.
Authorization to work in the U.S. without visa sponsorship now or in the future.

Nice To Haves

Sales experience.
Experience in hospitality, restaurants, retail, customer service, teaching, or other people-focused roles.
Experience with client relationship management.

Responsibilities

Help customers find suitable furniture for their homes through consultative selling and thoughtful needs assessment.
Engage customers and create personalized buying experiences that support customer satisfaction and sales conversion.
Build relationships with new and existing customers.
Contribute to client prospecting and lead generation.
Manage ongoing customer relationships and encourage repeat business.
Identify appropriate opportunities for upselling and cross-selling.
Build customer trust, provide strong service, and work toward sales goals in a team-oriented environment.