Sales Associate - Green Bay West

Goodwill NCW Jobs • Green Bay, WI

3d • Onsite

About The Position

The Sales Associate works at Goodwill NCW’s Green Bay West store and supports customer service and retail operations. The role processes customer purchases accurately, promotes the Round Up and Good Points programs, answers telephone calls, and helps maintain merchandise displays and stock. The associate also assists customers with locating items and keeps the work area clean, safe, and organized, including completing opening and closing checklists and supporting general cleaning and parking lot maintenance.

Work is performed primarily in a standard retail backroom or warehouse environment, with extensive team member contact and frequent interruptions. The role requires prolonged standing, physical handling of merchandise, and the ability to communicate and complete detailed tasks. Accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

• Excellent time management and prioritization skills, including the ability to manage multiple tasks simultaneously under time constraints.
• Excellent communication and customer service skills, with attention to detail.
• Ability to operate a cash register and accurately count money.
• Basic math skills.
• Fluency in English.
• Experience with computers or the willingness and ability to learn.
• Reliable transportation.
• Ability to work a flexible schedule, including holidays, evenings, and weekends, and maintain regular and timely attendance according to the assigned work schedule.
• Ability to stand for prolonged periods, up to 8 hours.
• Ability to independently twist, lift, carry, push, or pull weights of 10 to 25 pounds, and to use a team lift for objects weighing over 25 pounds.
• Ability to reach approximately 54 inches and frequently stoop, bend, kneel, and crouch.
• Sufficient hand and finger dexterity to perform detailed tasks.
• Ability to verbally communicate to exchange information.

Responsibilities

• Ensure customer satisfaction by efficiently and accurately scanning tickets and processing payments while following cash handling standards.
• Educate customers about the Round Up program to help achieve program goals.
• Inform customers about the Good Points program to help achieve program goals.
• Operate the telephone, including answering calls professionally and using the paging system.
• Ensure items are displayed, pulled, and restocked according to merchandising standards and leadership guidance.
• Help customers locate items or seek assistance for them when unable to help.
• Maintain a clean, safe, and organized work area.
• Complete opening and closing checklists and support general cleaning, including parking lot maintenance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed