Sales Associate - Ford

Bob Moore Auto Group•Oklahoma City, OK

About The Position

The Sales Associate supports vehicle sales by following dealership sales processes, engaging with customers, and maintaining contact through in-person and digital channels. The role includes learning Ford products, conducting test drives, presenting customer offers to management, completing sales paperwork, delivering vehicles, processing trade-ins, and prospecting for new clients. The associate also works to improve selling skills, follows safety precautions, and uses a personal device for multi-factor authentication to access company systems.

Requirements

Valid driver’s license without restrictions that affect the ability to operate company-owned vehicles, and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills and ability to understand verbal and written instructions.
Ability to work well with a range of individuals.
Ability to prioritize various tasks.
Ability to communicate clearly with customers and coworkers to ensure an excellent customer experience.
Ability to use a third-party video recording platform to create on-the-spot video demonstrations and explain product features clearly and compellingly.
Ability to work independently and/or as part of a team.
Ability to effectively respond to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and positive attitude.
Ability to set a positive example through servant-leadership behaviors in daily actions and decisions.
Ability to meet the physical demands of the role, including standing, walking, talking or hearing, use of hands and fingers, reaching, bending, sitting, lifting, climbing, stooping, kneeling, crouching, and driving.
Ability to regularly lift or move up to 25 pounds, frequently lift up to 50 pounds, and occasionally lift more than 100 pounds with proper assistance.
Close and distance vision.
Ability to pass a drug/alcohol urinalysis and drive a vehicle.

Nice To Haves

High school diploma or GED, and/or equivalent work experience is preferred.

Responsibilities

Follow the dealership’s management-defined sales process and customer interaction guidelines.
Engage with customers and maintain regular contact through floor time, phone calls, direct mail, email, and virtual visits using company-designated third-party software and online platforms.
Obtain training for factory qualifications and product knowledge for each model sold.
Contact previous customers on a regular, scheduled basis and report performance to the sales manager.
Conduct customer test drives according to management’s personal-safety guidelines.
Present all customer offers to purchase vehicles to management.
Prepare and process paperwork required to finalize vehicle sales.
Deliver vehicles to customers and process trade-ins as requested by management.
Develop a long-term outside prospecting plan and spend time each day generating new clients.
Use a personal device for multi-factor authentication to provide an additional layer of security for company network and site access.
Work to improve personal selling skills.
Enforce safety precautions specific to the work area.
Perform other duties as assigned by the manager.