Full Time - Sales Associate - Building Materials - Closing

Lowe's Home Centers • W. Jefferson, NC

1d • Onsite

About The Position

The Sales Associate, also described in the posting as a Customer Service Associate, welcomes customers to Lowe’s and helps them find products and services for home improvement projects. The role is in the Building Materials department and is identified as a closing position. Associates listen to customers, answer questions, help select and handle merchandise, occasionally load products, organize and replenish merchandise, and help ensure customer needs are met. Department duties may include preparing merchandise to meet customer needs, such as cutting and bundling wood or cutting drywall. Associates may also cross-train in other store areas and assist with checkout.

The role may involve working indoors and outdoors in changing weather and climate conditions, exposure to noise and moving equipment or objects, and duties requiring prolonged standing, sitting, and lifting. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to minimally lift 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Help customers locate and handle merchandise.
• Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-train in other store areas to help deliver customer service.
• Prepare merchandise based on customer needs, including cutting and bundling wood or cutting drywall.
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Benefits

• Multiple health insurance options.
• Tuition assistance program.
• Company-matching 401(k).
• Optional Employee Stock Purchase Program.
• 10% Associate Discount.
• Track to the Trades program.
• Flexible schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed