Sales Associate (Hemline College Station )

Hemline•College Station, TX

3d•Onsite

About The Position

The Sales Associate is an integral member of Hemline’s Retail department, focused on enhancing the in-store customer experience through expert product knowledge, store presentation, and customer loyalty. The role involves collaborative teamwork with fellow associates and proficiency in Shopify. The Sales Associate works with guidance from the Store Manager and represents Hemline’s core values and customer-centric approach. The position is based primarily in a retail store, with occasional interactions in office settings. Regular working hours are 9:45 a.m. to 7:00 p.m., Monday through Sunday, with flexibility to accommodate the needs of the retail environment. This is a full-time, non-exempt position.

Requirements

High school diploma or equivalent.
Proficiency in Shopify.
Excellent communication and interpersonal skills.
Outstanding customer service skills, including empathy, active listening, and problem-solving.
Ability to support retail customers with inquiries, purchases, and after-sales needs.
Effective selling skills using product knowledge and interpersonal abilities.
Ability to carry out and load merchandise.
Proficiency in wrapping and bagging merchandise.

Nice To Haves

Additional Shopify knowledge beyond basic proficiency.

Responsibilities

Prepare the selling floor for opening each day, demonstrating initiative and urgency.
Provide exceptional customer service through personalized assistance, product knowledge, and inquiry resolution.
Maintain visual merchandising standards, including changing apparel on mannequins according to established guidelines.
Educate fellow associates about merchandise standards.
Build lasting customer relationships that encourage loyalty and repeat business.
Set, measure, and exceed customer service objectives, including customer retention, churn rate, renewals, and win-backs.
Take extra steps to ensure customer satisfaction and reflect the brand’s aspirational culture and values.
Organize and maintain sales-floor inventory and keep the store clean and visually appealing throughout the day, especially before closing.
Assist customers with inquiries, purchases, and after-sales support.
Use product knowledge and interpersonal skills to drive sales.
Wrap and bag merchandise securely and attractively.
Carry out or load merchandise for customers safely.