Sales Associate

Express • Bellevue, WA

4d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident and effortless styles for work, everyday wear and special occasions. The company operates retail and outlet stores in the United States and Puerto Rico, as well as an online store and mobile app.

The Sales Associate provides an in-store shopping experience for retail customers and helps with additional store tasks such as stocking, cleaning and folding merchandise. The position includes maintaining a safe, clean and organized store environment, assisting with product launches, processing transactions and supporting customer service and loyalty programs.

The role is based at the Bellevue store. Applicants must be authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years of relevant experience.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends and non-business hours.
• Ability to meet the physical requirements of the role.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Authorization to work full-time in the United States; visa sponsorship is not provided.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout area, fitting room and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customers to participate.
• Perform other essential functions as directed by a supervisor.
• Assist with stocking, cleaning and folding merchandise.

Benefits

• Medical, pharmacy, dental and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
• Part-time associates may access individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED