Sales Associate, Trauma –(Memphis, TN) - Johnson & Johnson MedTech - Orthopaedics

Johnson & Johnson•Memphis, TN

1d•Onsite

About The Position

Johnson & Johnson MedTech Orthopaedics is seeking a Sales Associate to support an assigned territory in Memphis, Tennessee. DePuy Synthes Trauma provides solutions for treating a broad range of trauma injuries using traditional and minimally invasive techniques. The Sales Associate provides clinical and customer support in hospitals and during procedures, bringing strong customer service, sales logistics, technical expertise, and product knowledge. The role supports sales objectives, covers cases, and maintains surgeon and account relationships within a geographic territory. It may also involve offering or selling the portfolio, services, and solutions available to assigned accounts. The position works with surgeons and hospital teams, including in operating rooms and sterile processing departments. It involves supporting product use and availability, troubleshooting technical issues, managing customer requests and hospital billing, and sharing customer and market insights with internal teams. The position requires the ability to work in a lab or operating room environment, hold a valid U.S. driver's license, and travel, potentially including weekends and overnight stays. Candidates must live in or be willing to relocate to the posted territory. Johnson & Johnson announced plans to separate its Orthopaedics business into a standalone company operating as DePuy Synthes. The planned separation is anticipated to conclude within 18 to 24 months, subject to required consultations, approvals, and other customary conditions. If the separation is completed, the role is anticipated to become employment with DePuy Synthes and be governed by its employment processes, programs, policies, and benefit plans.

Requirements

Bachelor's degree, associate degree, or medical certification (such as CST or PT) and at least 2 years of professional and/or related experience; or at least 4 years of professional and/or related experience; or recent transition from active military duty.
Ability to work in a lab or operating room environment.
Valid driver's license issued in the United States.
Ability to travel, potentially including weekend and overnight travel.
Residence in or willingness to relocate to the posted territory.
Strong interpersonal communication, negotiation, influencing, strategic thinking, problem-solving, and business acumen skills.
Efficient, organized, self-motivated, positive, and proactive.

Nice To Haves

Strong technical product knowledge of surgical instruments, procedures, protocols, and solutions.

Responsibilities

Support the DePuy Synthes sales organization in retaining existing customers, increasing sales penetration, and supporting product conversions with new customers.
Help achieve established sales goals and market-share objectives in the assigned territory.
Apply knowledge of the sales process, product portfolio, and customers to improve sales outcomes.
Guide and assist surgeons in the operating room using clinical and product knowledge.
Present and demonstrate products and promote their proper utilization.
Attend surgeries and ensure the proper equipment is available and performing; identify ways to optimize trays.
Provide consultation to operating rooms and sterile processing departments.
Troubleshoot and provide technical assistance, handle customer requests, manage hospital billing, and create and close purchase orders.
Share customer, procedural, and marketplace insights with sales, clinical, marketing, and strategic account teams to improve solutions and service levels.
Prepare required sales reports and documents.
Maintain, track, and deploy equipment and assets throughout the assigned area to ensure product availability.
Keep promotional materials presentable.
Ensure DePuy Synthes services and offerings meet high quality standards.
Focus on customer satisfaction and retention and improve customer understanding of DePuy Synthes' tangible and intangible value proposition and solutions.
Differentiate DePuy Synthes products from competitors by providing customers with unique insights.