Sales Associate - Optical Specialist - Part Time
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer interactions, from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The role provides personalized service, helps customers choose and understand eyewear, supports patient flow and pre-exam screenings, and performs final adjustments and quality checks. It also supports order entry and tracking, maintains organized and efficient work areas, resolves service or quality issues, and upholds Eyeglass World’s service and operational standards.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Strong multitasking, time-management, and organizational skills.
- Clear communication skills and the ability to educate customers effectively.
- Ability to prioritize customer satisfaction in every interaction.
- Ability to support the store team in shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Provide warm, confident, and personalized service throughout each customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help ensure customers feel confident in their eyewear and overall experience.
- Assist with patient flow and pre-exam screenings to support Optometrists.
- Support smooth transitions between exams, finishing, and pickup.
- Perform final eyewear adjustments, inspections, and quality checks.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, order tracking, and timely completion.
- Maintain clean, organized, and efficient finishing and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards and uphold visual, experiential, and operational brand standards.
- Partner with the store team to deliver a consistent, elevated customer experience.
Benefits
- 401(k) retirement savings with company match.
- Stock purchase plan.
- Paid sick time.
- Parental leave.
- Employee eyewear discount.
- College scholarship program.
- Training programs.
- Access to educational courses.
- Internal promotion and career advancement opportunities.
- Competitive pay and bonus opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
