Sales Associate - Optical Specialist - Part Time

National Vision • Springfield, MO

1d

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The role brings the brand to life through confident service, attention to detail, and ownership of important customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences. Duties and work practices may vary to meet state licensing or credential requirements.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in optical, retail, sales, or customer service.
• Strong multitasking, time management, and organizational skills.
• Clear communication skills and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Ability to support the store team in shared goals.

Nice To Haves

• Bilingual abilities.

Responsibilities

• Provide warm, confident, and personalized service throughout each customer visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Help customers feel confident in their eyewear and overall experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Help coordinate smooth transitions between the exam, finishing, and pickup.
• Perform final eyewear adjustments, inspections, and quality checks.
• Prepare orders for pickup and provide a polished, brand-aligned handoff.
• Support order entry, tracking, and timely order completion.
• Maintain organized, clean, and efficient finishing and retail areas.
• Identify and proactively resolve quality or service issues.
• Model Eyeglass World service standards, tone, and behaviors.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent, elevated customer experience.

Benefits

• 401(k) retirement savings with company match.
• Stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.
• Training programs.
• Access to educational courses.
• Internal promotion and career advancement opportunities.
• Competitive pay and bonus opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED