Sales Associate - Optical Specialist - Part Time

National Vision • Columbus, GA

2d • Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key parts of the customer visit, from pre-exam support to eyewear readiness, fitting, and pickup. It blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

The role supports patient flow and pre-exam screenings, helps customers select and understand eyewear, and performs final adjustments and quality checks. It also supports order entry and tracking, prepares orders for pickup, maintains organized retail and finish areas, and upholds Eyeglass World’s service and operational standards. Some locations may require specific licenses or credentials for certain duties, and duties and practices may vary to meet state requirements.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in optical, retail, sales, or customer service.
• Strong multitasking, time management, and organizational skills.
• Clear communication skills and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Ability to support the store team in shared goals.
• Must be available to work weekends.

Nice To Haves

• Bilingual abilities.

Responsibilities

• Deliver warm, confident, and personalized service throughout each customer visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Help ensure customers leave confident in their eyewear and experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Help ensure smooth transitions between the exam, finishing, and pickup.
• Perform finishing work, including final adjustments, inspections, and quality checks.
• Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and provide a polished, brand-aligned handoff.
• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finishing and retail areas.
• Identify and proactively resolve quality or service issues.
• Model Eyeglass World service standards, tone, and behaviors.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent, elevated experience.

Benefits

• 401(k) retirement savings with company match.
• Stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.
• Training programs.
• Access to educational courses.
• Internal promotions and career advancement opportunities.
• Competitive pay and bonus opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED