Sales Associate - Optical Specialist - Part Time
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. It blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences. The role delivers personalized service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, and performs finishing work, inspections, and quality checks. It also supports order entry and tracking, maintains organized retail and finish areas, resolves service or quality issues, and partners with the store team to uphold Eyeglass World’s service and brand standards. Duties may vary to meet state licensing or credential requirements.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Strong multitasking, time management, and organizational skills.
- Clear communication skills and the ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in achieving shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Deliver warm, confident, and personalized service throughout each customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help ensure customers feel confident in their eyewear and experience.
- Assist with patient flow and pre-exam screenings to support optometrists.
- Help coordinate transitions between the exam, finishing, and pickup stages.
- Perform final adjustments, inspections, and quality checks on eyewear.
- Ensure eyewear meets company standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain clean, organized, and efficient finishing and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards and uphold visual, experiential, and operational brand standards.
- Partner with the store team to provide a consistent, elevated customer experience.
Benefits
- 401(k) retirement savings with company match
- Stock purchase plan
- Paid sick time
- Parental leave
- Employee eyewear discount
- College scholarship program
- Training programs
- Access to educational courses
- Internal promotions and career advancement
- Competitive pay
- Bonus opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
