Sales Associate Keyholder

Express • Macon, GA

1d • Onsite

About The Position

PHOENIX Retail, LLC is seeking a part-time Retail Sales Associate Keyholder for Express at Shoppes At River Crossing. The role provides customers with a great in-store shopping experience and carries out store opening and closing procedures. The associate supports sales-floor and checkout operations, maintains a safe and inviting store, delivers customer service, and promotes credit and loyalty programs.

The position requires a high school diploma or equivalent, at least six months of relevant experience, proficiency with technology such as iPads and registers, availability that includes nights, weekends, and non-business hours, and the ability to meet physical requirements. Previous retail experience is preferred.

Part-time associates may be eligible for paid sick leave, public health emergency leave, and participation in the company’s 401(k) and Roth 401(k) plans with company match. They are also eligible for an Express merchandise discount, may participate in the Learn & Earn incentive program, and may choose voluntary benefits through YouDecide. PHOENIX also partners with LIG Solutions to help part-time associates obtain individual insurance coverage.

Requirements

• High school diploma or equivalent.
• At least six months of relevant job experience; the stated experience range is 0–2 years.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to keep the store safe and inviting.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues positively, determine a resolution or escalate when appropriate, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining their benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) plans with company match.
• Express merchandise discount.
• Learn & Earn incentive program.
• Choice of voluntary benefits through YouDecide.
• Partnership with LIG Solutions to help associates obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED