Sales Associate Keyholder

Express • Montebello, CA

2d • $17 - $24 • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate Keyholder provides an in-store shopping experience for retail customers and performs opening and closing procedures. This is a part-time position at the Montebello Town Center store.

The role includes maintaining a safe, clean, and inviting store; processing transactions; supporting customer service; and promoting credit and loyalty programs. Keyholders follow company policies and procedures and communicate customer issues and resolutions to Store Management.

Applicants must be authorized to work in the United States. PHOENIX does not sponsor work visas for this position.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency with technology, including iPads and registers.
• Availability for nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout, fitting room, and stockroom.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues or escalate them as appropriate, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty programs by explaining their benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Individual insurance coverage options for part-time associates, including major medical, dental, vision, supplemental insurance, and life insurance.
• Eligible part-time associates may receive paid sick leave and public health emergency leave.
• Eligible part-time associates may participate in the 401(k) and Roth 401(k) plans with Company match.
• Express merchandise discount.
• Learn & Earn incentive program.
• Voluntary benefits through YouDecide.
• Full-time associate benefits listed by the company include medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) with Company match; merchandise discount; paid time off; and parental leave for new moms and dads.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED