Sales Associate Keyholder

Express • Scranton, KS

2d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident, and effortless styles for work, everyday wear, and special occasions. The company operates retail and outlet stores in the United States and Puerto Rico, along with an online store and mobile app.

The Part-Time Retail Sales Associate Keyholder provides a positive in-store shopping experience and carries out opening and closing procedures. The role supports customer service, store operations, sales, and the safety and organization of the store.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years of relevant experience.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Applicants must be currently authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout area, fitting room, and stockroom to keep the store safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine a resolution or escalate as needed, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates may receive paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) plans with Company match.
• Express merchandise discount.
• Learn & Earn incentive program.
• Voluntary benefits through YouDecide.
• Part-time associates may use LIG Solutions to obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Benefits listed for full-time associates include medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) with Company match; merchandise discount; paid time off; and parental leave for new mothers and fathers.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED