Sales Associate Keyholder

Express • Ann Arbor, MI

7d • Onsite

About The Position

PHOENIX Retail, LLC, a retail platform operating the Express and Bonobos brands, is seeking a Part-Time Retail Sales Associate Keyholder for the Express store at Briarwood Mall. The role provides customers with a positive in-store shopping experience and carries out store opening and closing procedures.

The Keyholder supports store operations by handling registers and deposits, activating the security system, maintaining safe and inviting store areas, processing transactions, resolving or escalating customer service issues, and promoting credit and loyalty programs. The role also supports product launches and follows company policies and procedures.

The position requires a high school diploma or equivalent, at least six months of relevant experience, proficiency with technology such as iPads and registers, availability that includes nights and weekends, and the ability to meet physical requirements. Previous retail experience is preferred.

Requirements

• High school diploma or equivalent.
• At least six months of relevant job experience; the stated experience range is 0–2 years.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout area, fitting room, and stockroom.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues or escalate them as needed, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining their benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Eligible part-time associates may participate in the 401(k) and Roth 401(k) plans with Company match.
• Express merchandise discount.
• Learn & Earn incentive program.
• Voluntary benefits through YouDecide.
• Full-time associate benefits listed by the company include medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) with Company match; merchandise discount; paid time off; and parental leave for new mothers and fathers.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED