Sales Associate Keyholder

Express • Wilmington, NC

6d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app. The role is based at the Independence Mall store.

The Part-Time Retail Sales Associate Keyholder provides an excellent in-store shopping experience and performs opening and closing procedures. The position supports customer service, store operations, and sales-floor upkeep, while following company policies and procedures.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout area, fitting room, and stockroom to keep the store safe and inviting.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues or escalate them as needed, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) plans with Company match.
• Express merchandise discount.
• Learn & Earn incentive program.
• Voluntary benefits through YouDecide.
• Individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED