Sales Associate Keyholder

Express • Hurst, TX

1d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand with retail and outlet stores, an online store, and a mobile app. The Sales Associate Keyholder provides a great in-store shopping experience and executes store opening and closing procedures at the Northeast Mall location.

This is a part-time role. The associate performs register and security procedures, supports customers throughout their shopping experience, maintains a safe and organized store, and helps drive credit and loyalty program participation. Other essential functions may be assigned by a supervisor.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency using technology, including iPads and registers.
• Availability for nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the position.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, including communication with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.
• Authorization to work in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform overrides at checkout as needed.
• Maintain a clean and organized sales floor, checkout, fitting room, and stockroom.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues or escalate them as appropriate, communicating issues and resolutions to Store Management.
• Explain credit and loyalty program benefits and encourage customers to participate.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) plans with Company match.
• Express merchandise discount.
• Learn & Earn incentive program.
• Voluntary benefits through YouDecide.
• Access to individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED