Sales Associate Keyholder

Express • Petaluma, CA

1d • $18 - $24

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate Keyholder provides a positive in-store shopping experience and performs opening and closing procedures at the store. This is a part-time position at the Petaluma Village Prem store.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the stated experience range is 0–2 years.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the position.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaboration skills and ability to work well within a team.

Nice To Haves

• Previous retail experience is preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Keep the sales floor, checkout area, fitting room, and stockroom clean and organized to help ensure the store is safe and inviting.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes in accordance with company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues positively, determine resolutions or escalate them, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty programs by explaining their benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in a 401(k) and Roth 401(k) with Company match.
• Express merchandise discount.
• Eligibility to participate in the Learn & Earn incentive program.
• Option to choose voluntary benefits through YouDecide.
• Part-time associates can access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance. The listing describes this as assistance finding coverage, not as employer-provided coverage.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED