Sales Associate Keyholder

Express • Huntington Station, NY

2d • Onsite

About The Position

PHOENIX Retail, LLC is seeking a part-time Retail Sales Associate Keyholder for its Express store at Walt Whitman. The role provides an in-store shopping experience for customers and carries out store opening and closing procedures. The associate supports customers, sales-floor operations, checkout, and store safety while following company policies and procedures. The position requires at least six months of relevant experience, proficiency with technology such as iPads and registers, and availability that includes nights, weekends, and non-business hours.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience, with a minimum of six months.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer-service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.
• Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout area, fitting room, and stockroom to keep the store safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product-launch changes according to company standard operating procedures.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer-service issues positively, determine resolutions or escalate issues, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty programs by explaining their benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in a 401(k) and Roth 401(k) with Company match.
• Express merchandise discount.
• Eligibility to participate in the Learn & Earn incentive program.
• Option to choose voluntary benefits through YouDecide.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• The company lists medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) with Company match; merchandise discount; paid time off; and parental leave for full-time associates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED